The requirements for care homes, elderly care facilities, social institutions, and assisted living models are steadily increasing. Growing documentation requirements, increasingly complex billing processes, strong cost pressure, and at the same time the need to ensure consistently high quality of care represent daily challenges for these organisations.
To meet these challenges, it is essential to have the right digital support in place, capable of managing processes efficiently, transparently, and economically.
For this reason, we developed fidicare, our all-in-one solution concept. fidicare has been specifically designed to address the needs of social institutions. It is an integrated software solution that combines administration, care, and management in one single system.
In a sector where both quality and economic efficiency are critical, fidicare provides the foundation for sustainable success: administratively powerful, technologically seamlessly integrated, and developed with a strong focus on practical needs. The solution is also scalable and adapts flexibly to organisations of different sizes, ensuring efficient, transparent, and future-proof processes.
fidicare’s origins date back to 2006. Even then, the solution was developed based on Abacus with the clear goal of supporting the specific needs of care homes and social institutions. It was originally known as “IT Works Care”.
Following Fidigit’s acquisition of PwC’s Abacus business unit, the solution was further professionalised and strategically expanded. Today, fidicare is one of Fidigit’s key assets and reflects our long-standing industry expertise, deep Abacus know-how, and strong understanding of the social and healthcare sector. This is supported by an experienced team of certified consultants specialised in the sector, who support clients throughout all phases: from analysis and implementation to ongoing support.
Today, fidicare is successfully used by over 50 clients, including Stiftung Papilio, Stiftung zuwebe, Altra Schaffhausen, and Residio AG.
fidicare is a comprehensive, all-in-one solution for managing residents and clients, billing, human resources, and financial administration. Instead of working with multiple programs, all key processes are brought together in a single, integrated system.
This means:
Resident and client management
Service recording
Billing
Staff scheduling
Time tracking
Reporting und Auswertungen Reporting and analytics
All elements are fully integrated without interruptions.
At the core of fidicare are the clients. All master data is recorded and managed in a structured way. Events such as admission, room changes, or hospital stays are digitally documented and form the basis for correct monthly billing.
Recorded data includes:
master and contact data
client-related events (admissions, transfers, hospital stays, etc.)
care levels
approvals and cost guarantees
services provided
material consumption
Service recording can also be done on mobile devices, allowing staff to document services directly on-site.
A central component of fidicare is its integrated billing. Based on recorded services, invoices are generated automatically, either directly from the client file or via central batch runs for defined periods.
Particularly important:
re-invoicing to insurers and third parties
electronic invoicing
This integration creates a seamless billing process, from service recording through to electronic invoicing.
In addition to client management, fidicare also covers HR management. Workforce planning is fully integrated, as is time tracking.
Core functionalities:
workforce planning
time tracking
absence and holiday management
service recording
digital distribution of payslips
This ensures transparency in planning and provides a solid basis for business decisions.
Data is only valuable if it can be used. fidicare provides standardised and customisable reports, available at any time in real time.
Examples of reports:
client dashboards
waiting lists
demographic statistics
care and stay days
billed services
serial letters
This allows management and administration to maintain full visibility at all times.
fidicare is a scalable solution for social institutions of any size, from small facilities to medium-sized and large organisations.
A particular strength of fidicare lies in its continuous development. The solution constantly evolves, driven by new use cases, extended functionalities, and the concrete needs of our clients. This ensures that fidicare remains technologically up to date and continues to adapt to the needs of social institutions.
The result is tangible benefits in daily operations: reduced administrative workload, fully integrated processes, and centrally available, structured information at all times. This ensures greater process reliability, increased transparency, and better planning. At the same time, employees are significantly relieved and gain more time for what truly matters: caring for people.
Book a free consultation with Alfonso D’Alessio today. We would be happy to show you how fidicare can be used in practice in your organisation and the added value it can bring to your processes.