«By using fidicare, we achieved significant and measurable improvements. Our monthly billing process was reduced from around two working days to approximately two hours.»
The WABE Foundation was looking for a partner that could provide an intuitive and flexible solution while simplifying the coordination of internal processes. This led the organisation to discover Fidigit as an Abacus implementation partner.
The foundation particularly values the transparent and pleasant collaboration, as well as the open communication with the Fidigit team, which consistently provides support and continuously contributes ideas for optimisation.
We had the opportunity to speak with Srdjan Stevanovic, then Head of Finance and HR at the WABE Foundation, about the implementation of fidicare and the collaboration with Fidigit.
In this interview, learn how the WABE Foundation has benefited from implementing fidicare, a solution specifically developed and continuously enhanced to meet the needs of IVSE institutions. It not only streamlines administrative processes but also sustainably transforms and simplifies the daily work of care professionals.
1. Before working with Fidigit and implementing fidicare, what were the biggest challenges your foundation faced?
Srdjan Stevanovic: Our previous ERP system consisted of various modules that were only partially connected. As a result, many processes required additional manual work. Recurring tasks, in particular, were often time consuming. The existing solution was also perceived as lacking flexibility and was not consistently intuitive. Consequently, the potential of an ERP system to simplify and improve processes could only be utilised to a limited extent.
2. What were the main reasons for introducing a new solution?
Srdjan Stevanovic: We were looking for an integrated and flexible ERP solution that could meet the requirements of a social institution. The new solution needed to make processes more efficient, reduce manual work and provide relevant data in a timely and reliable manner.
3. Why did you choose Fidigit as your implementation partner, and how has the collaboration been?
Srdjan Stevanovic: During the evaluation process, we looked not only for a suitable ERP solution for social institutions but also for an experienced implementation partner with a strong regional presence. This is how we became aware of Fidigit. In addition to their expertise, positive customer references and personal interactions played an important role in our decision.
We experience the collaboration as pleasant, customer oriented and transparent. Open communication is particularly important to us, as ERP projects require a high level of mutual trust. Whenever challenges arose during the project, they were acknowledged, jointly analysed and addressed through appropriate solutions and improvements.
4. How was the new solution received by employees?
Srdjan Stevanovic: The implementation was generally welcomed by the employees involved and was seen as a real improvement. The project and rollout phase required careful coordination, clear definitions and the active involvement of the entire team. Employees were highly motivated to learn the new solution and help shape the transition.
5. Were there any particular moments or challenges where Fidigit provided exceptional support?
Srdjan Stevanovic: The close support during the first live execution of key processes, especially payroll and invoicing, was particularly valuable. This allowed unresolved issues to be identified and corrected immediately. During the following monthly cycles, the responsible consultants remained highly accessible and could be involved at short notice whenever needed. This created confidence and helped establish the new processes quickly.
In addition, Fidigit's consultants provided valuable insights that encouraged us to review and further develop existing processes and organisational structures as part of the ERP implementation.
6. Have you achieved measurable improvements through the use of fidicare?
Srdjan Stevanovic: Thanks to fidicare, we achieved significant and measurable improvements. Our monthly billing process was reduced from around two working days to approximately two hours.
Through the structured setup of client master data and integration with the client management system, we were also able to improve data quality and reduce potential sources of error. By incorporating cantonal tariffs into the system, we now have access to up to date revenue information broken down by organisational unit.
Staff cost allocation has also improved. Different cost centres and accounts can be assigned directly to employees, allowing personnel expenses to be recorded more accurately and reducing the need for manual allocations.
With the implementation of fidicare, the WABE Foundation significantly simplified its administrative processes, improved data quality and gained valuable time resources. The close, transparent and solution focused collaboration with Fidigit played a key role in the successful completion of the project.
Today, the foundation benefits from an integrated solution that noticeably simplifies daily operations and gives employees more time to focus on what matters most: supporting people on their journey towards a self determined life.
We would be pleased to take the time for a non binding conversation to better understand your needs and explore how fidicare can best support your organisation.
Get in touch today and discover the possibilities of fidicare.