Abacus Support

We are here for you, with competence and reliability.

Fidigit Abacus Support provides professional and competent support for our customers in Switzerland in all matters related to Abacus ERP, whether by phone, email, or via our ticketing portal.

Using remote access solutions, we can connect directly to your systems to efficiently analyse issues and resolve them in a targeted manner. This helps minimise downtime and ensures stable and productive business processes.

For efficient remote support, please download TeamViewer via the link in our footer or directly here:

Fidigit Support Packagaes

Plannable costs, reliable support, and fast, competent assistance to ensure smooth day-to-day operations.

With our support packages, you benefit from a transparent support organisation and direct access to our expert support team for your Abacus system.

Choose the support package that best suits your needs and benefit from the ongoing maintenance and continuous enhancement of your Abacus system.

	Ticketing Portal	Basic	Complete	Premium
Create tickets via the online portal	✓	✓	✓	✓
Create tickets by phone	✓	✓	✓	✓
Number of users who can create tickets via the online portal	1-3	All	All	All
Response time	Best Effort	Best Effort	Best Effort	Best Effort
Included Support Hours per Month	-	1h	4h	8h

For even greater planning reliability, you can benefit from guaranteed response times through our ticketing portal during helpdesk business hours.*

* This service is available at an additional cost.

Guaranteed Response Time		8h			4h

Fidigit Service Packages

Security, Availability, and an Always Up-to-Date Abacus System: Your Solution Is in Good Hands with Us.

With our service packages, we ensure that your Abacus system is regularly maintained, continuously updated, and operated reliably.

We provide tailored services for the operation and maintenance of your Abacus software. We monitor your systems, perform all necessary updates, and ensure that your solution remains secure, efficient, and up to date at all times.

	Service Core	Service Plus	Service Pro
Service Packs	✓	✓	✓
Hotfixes	✓	✓	✓
Updates	−	✓	✓
Testing	−	−	✓

Our Service Packages in Detail

Service Core

Secure and stable Abacus operations with reliable support for smooth day-to-day business.

The service package includes:

✓ Installation of patches and hotfixes

Service Plus

Up-to-date Abacus versions, new features, as well as targeted improvements and optimisations for your environment.

The service package includes::

✓ Installation of patches and hotfixes

✓ Annual version update: Fidigit takes care of the review and installation of each new Abacus version.

Service Pro

All service offerings combined with personalised support and maximum relief for your Abacus environment.

The service package includes:

✓ Installation of patches and hotfixes

✓ Annual version update: Fidigit takes care of the review, testing, and installation of each new Abacus version.

✓ Comprehensive testing as well as support before and after the update.

Our Abacus support team is available to assist you

Monday to Friday

08:00 - 12:00

13:00 - 17:00

We are happy to support you in your preferred language: German, French, Italian, or English.

Phone number

E-Mail

Fidigit Ticketing Portal*

+41 58 906 16 16

DE: abacus.support@fidinam.ch

FR: abacus.support-fr@fidinam.ch

IT: supporto.abacus@fidinam.ch

Access the Fidigit Ticketing Portal directly

*Certain terms and conditions apply.

Frequently Asked Questions About Abacus Support (FAQ)

As a Fidigit client, you can access our Abacus support at any time during our office hours. Our support services are billed transparently and fairly, based on our standard hourly rates or the individual rates agreed with you.

For the use of our ticketing portal, separate terms and fees apply.

We would be happy to inform you personally about the conditions that apply to you. Please contact us, we will be glad to advise you.

Our support is available Monday to Friday at the following times:

08:00 – 12:00

13:00 – 17:00

We respond quickly and reliably, usually within one working day. Depending on the request, you will either receive a direct solution or targeted follow-up support from our Abacus specialists.

Requests are received centrally, processed according to the priority and urgency defined by the client, and then forwarded to the appropriate Abacus specialist. This ensures a structured and efficient handling process and helps keep your day-to-day business running with minimal disruption.

Fidigit is an established Abacus partner with an experienced team of over 45 employees and a presence across all linguistic regions of Switzerland. This allows us to support our clients personally, locally, and in their preferred language.

We place great emphasis on individual consulting, in-depth Abacus expertise, and tailored solutions that can be integrated into daily operations in a practical and efficient way.

Our support is available to all Fidigit clients, regardless of industry or company size. Every request is handled promptly and professionally, with the goal of finding a suitable and sustainable solution.

Companies choose Fidigit Abacus support for the fast and straightforward assistance as well as the in-depth Abacus expertise of our team. Many clients particularly value the direct contact and our practical, solution-oriented approach to everyday operations.

There are many reasons to regularly keep your Abacus business software up to date:

Optimal compatibility: Current versions enable seamless integration with other applications, interfaces, and modern technologies.
New features and enhancements: With each release, you benefit from additional functionalities and improvements that make your daily business processes more efficient.
Enhanced security: Updates include important security enhancements and help protect your company data and business processes in the best possible way.
Reliable support: Full vendor support is available for current versions. Older versions may be subject to limitations in maintenance and support.
Future-proofing: Regular updates ensure that your system meets current requirements and allows you to benefit from the latest developments in the long term.