Abacus Support - Always ready. For you!

Your calendar is full. Business is booming. And so is your Abacus.

Until the unexpected happens: a login problem, an incorrect configuration or even a serious incident. This is where Fidigit Abacus Support comes in.

Our goal: immediate help so that everything in your company runs smoothly again quickly.

Abacus Support: "...and your Abacus is running!"

Fidigit Abacus support helps your company on three levels:

Level 1: Hotline for urgent matters - always ready from 8 to 12 and 13 to 17
Level 2: Support for the important things - prioritised and with lead time
Level 3: Expertise in strategy - to get to the bottom of things

Discover here how our support team can help you handle any type of Abacus issue to keep your business and processes running smoothly.

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Abacus Support - Concrete examples, concrete cases:

«BRIEF INFORMATION»

Level 1 support case: You have received an unexplained error message in Abacus. But you can't solve the problem yourself. Now you need immediate information to help you - so that you can continue working. Give us a call. We will help you.
«PARAMETERISATION»

Level 2 support case: You want to re-parameterise something in Abacus so that you can get started with your new invoicing process next week. We open a ticket for you so that we can take the time to process it.
«MODULE EXTENSION»

Level 3 support case: We involve our partner Abacus in the desired complex expansion of the Abacus range of modules and functions. We take over the coordination directly and deliver the results to you.

You ask. We answer.

Discover how Fidigit Abacus support works for your company.

Fidigit Abacus Support provides you with answers at three levels: either immediately and quickly, in depth according to priority or comprehensively after careful examination.

Our regular Abacus support is available to you as a customer at the regular hourly rates and without additional fees during our office opening hours.

Our support works according to a clear triage: you decide on importance and urgency. And our experts ensure that your company continues to run smoothly.

Thanks to our many years of experience, our support team can answer 99% of all questions. For the remaining one per cent, we will contact Abacus directly for advice.

Our credo is "...and my Abacus is running!". Also in support. And so we are committed to you and your company at every level - so that you can continue to grow.

All of our customers take advantage of our Fidigit Abacus support. In addition, more and more other customers are coming to us because they appreciate the simplicity and expertise of our team. Take a test today - give us a call!