Abacus Support

We are here for you, with competence and reliability.

Fidigit Abacus Support provides professional and competent support for our customers in Switzerland in all matters related to Abacus ERP, whether by phone, email, or via our ticketing portal.

Using remote access solutions, we can connect directly to your systems to efficiently analyse issues and resolve them in a targeted manner. This helps minimise downtime and ensures stable and productive business processes.

For efficient remote support, please download TeamViewer via the link in our footer or directly here:

Fidigit Ticketing Portal: Your direct connection to our Abacus support

Communication with our support team is greatly simplified thanks to our Fidigit Ticketing Portal.
With the ticketing portal, we aim to make your daily work noticeably easier: fewer emails, more structure, and clearly defined processes for your business.

Your key benefits at a glance:

✔ Greater transparency
All your support cases at a glance, anytime.
✔ Faster results
Create and prioritise new tickets in just a few clicks.
✔ Direct communication
Communicate easily with our team directly within the ticket.
✔ Privacy included
Your personal tickets are visible only to you.
✔ Simply intuitive
The modern user interface guides you intuitively through all functions.

Not using the Fidigit Ticketing Portal yet?

Our Abacus support team is available to assist you

Monday to Friday

08:00 - 12:00

13:00 - 17:00

We are happy to support you in your preferred language: English, German, French, or Italian.

Phone number

E-Mail

Fidigit Ticketing Portal*

+41 58 906 16 16

DE: abacus.support@fidinam.ch

FR: abacus.support-fr@fidinam.ch

IT: supporto.abacus@fidinam.ch

Access the Fidigit Ticketing Portal directly

*Certain terms and conditions apply.

You ask. We answer.

Discover how Fidigit Abacus Support works for your business.

As a Fidigit client, you can access our Abacus support at any time during our office hours. Our support services are billed transparently and fairly, based on our standard hourly rates or the individual rates agreed with you.

For the use of our ticketing portal, separate terms and fees apply.

We would be happy to inform you personally about the conditions that apply to you. Please contact us, we will be glad to advise you.

Our support is available Monday to Friday at the following times:

08:00 – 12:00

13:00 – 17:00

Our support is available Monday to Friday at the following times:

08:00 – 12:00

13:00 – 17:00

We respond quickly and reliably, usually within one working day. Depending on the request, you will either receive a direct solution or targeted follow-up support from our Abacus specialists.

Requests are received centrally, processed according to the priority and urgency defined by the client, and then forwarded to the appropriate Abacus specialist. This ensures a structured and efficient handling process and helps keep your day-to-day business running with minimal disruption.

Fidigit is an established Abacus partner with an experienced team of over 45 employees and a presence across all linguistic regions of Switzerland. This allows us to support our clients personally, locally, and in their preferred language.

We place great emphasis on individual consulting, in-depth Abacus expertise, and tailored solutions that can be integrated into daily operations in a practical and efficient way.

Our support is available to all Fidigit clients, regardless of industry or company size. Every request is handled promptly and professionally, with the goal of finding a suitable and sustainable solution.

Companies choose Fidigit Abacus support for the fast and straightforward assistance as well as the in-depth Abacus expertise of our team. Many clients particularly value the direct contact and our practical, solution-oriented approach to everyday operations.