Integrated solution for efficient business processes.
Companies handle a wide range of information, customer inquiries, projects, and documents every day. To ensure efficient operations, all stakeholders need continuous access to up-to-date data.
The Abacus administration modules bring together customer management, project control, ticket processing, and document management on a single, integrated platform.
Many companies face the challenge that information, documents, and customer inquiries are scattered across different systems. This often leads to process disruptions, duplicate data entry, and significant effort spent searching for relevant information and up-to-date key figures.
With the Administration modules of Abacus, these processes can be centralized and digitized.
Your key benefits with Abacus Administration at a glance:
Centralized data management
End-to-end business processes
Reduced administrative workload
Transparent project and customer information
Digital document management
Implementation and support by Fidigit Ltd.
Overview of the Administration Modules
Keep your projects under control at all times.
Project Management
The Abacus Project Management module supports companies in planning, managing, and monitoring projects. Services, resources, costs, and revenues are recorded and analyzed centrally.
Features
Project planning
Resource planning
Time and service recording
Expense management
Project controlling
Budgeting
Post-calculation and profitability analysis
Project invoicing
Your Benefits
Transparent project overview
Real-time key figures and insights
Improved resource planning
Increased profitability and operational efficiency
CRM
The Abacus CRM module serves as the central platform for managing customer, prospect, and contact data. All information is available across departments, supporting marketing, sales, and customer service activities.
Features
Contact management
Address management
Lead management
Opportunity management
Activity management
Newsletter management
Campaign management
Customer history tracking
Your Benefits
Complete customer view
Higher data quality
More efficient sales processes
Improved customer service and support
Manage customer relationships professionally.
Process customer inquiries efficiently.
Ticketing
With Abacus Ticketing, you can manage support cases, service requests, and internal inquiries in a centralized and transparent way. Employees always have a clear overview of open tasks, responsibilities, and processing statuses.
Features
Ticket creation and management
Workflow management
Status tracking
Team assignment management
Customer portal
Comment functionality
Email integration
Time and service recording
Your Benefits
Faster processing of inquiries
Transparent service processes
Centralized communication
Higher customer satisfaction
Archiving & Scanning
With Abacus Archiving & Scanning, business documents can be stored digitally and retrieved at any time. The solution supports companies in digitizing paper-based processes while ensuring secure and compliant document management.
Features
Document archiving
Digital dossiers
Full-text search
Document scanning
Automatic indexing
Audit trail
Document approval workflows
DMS integrations
Your Benefits
Faster access to information
Reduced reliance on paper archives
Legally compliant document retention
Greater transparency and traceability
Manage documents digitally and in compliance with legal requirements.
Why Abacus for Administrative Processes?
A single information platform instead of isolated solutions.
The strength of Abacus Business Software lies in its seamless integration. Customer information, projects, documents, and service processes are connected on a shared data platform, ensuring consistent and up-to-date information across the organization.
Unified Data Foundation All stakeholders work with the same information.
End-to-End Processes No media disruptions and no duplicate data entry.
Greater Transparency Projects, customer relationships, and documents remain fully traceable at all times.
Increased Efficiency Reduced administrative workload and faster business processes.
Future-Proof Platform The solution grows with your business and can be expanded flexibly as your requirements evolve.
By combining deep process expertise, digitalization know-how, and many years of Abacus experience, we deliver solutions that not only work from a technical perspective but also provide sustainable added value in day-to-day business operations.
Frequently Asked Questions About Abacus Administration (FAQ)
The Administration solution includes Project Management, CRM, Ticketing, as well as Archiving & Scanning.
The solution is ideal for SMEs, larger enterprises, and organizations that want to centrally manage information, projects, and customer-related processes.
Yes. Project Management can be seamlessly integrated with Financials, Payroll, Time Tracking, CRM, and other Abacus modules.
Yes. Through the integrated customer portal, customers can submit support and service requests directly.
Yes. Abacus supports the audit-proof and legally compliant archiving of business documents.
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Digitize Your Business Processes Together
Modern businesses require transparent processes, up-to-date information, and a centralized data foundation.
We would be pleased to show you in a personal consultation how the Abacus Administration solutions can support your company and unlock new opportunities for greater efficiency and digitalization.
