The successful implementation of a system is not the end of a project, but the beginning of its daily use. New employees join, processes change, and requirements continue to evolve. For this reason, Fidigit places great importance on providing long-term support to its clients.
Our support approach is based on personal contact, short communication channels, and a deep understanding of your processes and systems. This means you receive not only assistance when problems arise, but also a partner who understands your organisation and its development.
Our services for you
Support
Questions regarding processes, functions, or applications regularly arise in day-to-day business. Fidigit’s support team provides users and stakeholders with fast and straightforward assistance for both functional and technical issues.
Typical topics
User support and assistance
Technical support
Error analysis and troubleshooting
Support for releases and updates
Assistance with day-to-day operations
Training
Well-trained employees are a key factor in the successful use of digital solutions. Fidigit offers practical training programs for end users, key users, and business specialists.
Typical topics
End-user training
Workshops on new features
Support during process changes
Ongoing consulting
Fidigit continues to support clients after project completion with strategic, organisational, and technical matters. Regular exchanges often help identify improvement opportunities early and enable their targeted implementation.
Typical topics
Further development of existing solutions
Process improvements
Optimisation opportunities
Support for new requirements
Consulting on future initiatives
Your benefits
Long-term support ensures that your solutions are not only implemented successfully but also used effectively and sustainably over time.
Personal contacts Benefit from dedicated contact persons who know your company, your processes, and your specific requirements.
Fast support
Questions and challenges can be resolved quickly, reducing disruptions to your daily operations.
Greater user competence
Training improves users' understanding of the systems and increases acceptance among employees.
Sustainable use
Fidigit helps you fully leverage the potential of your solutions over the long term and continuously develop them further.
Investment security
Through ongoing support and consulting, your processes and systems remain future-ready, even when new requirements arise.
Do you want to see how Abacus looks like on the screen? Let us show it to you in a 30mins free demo session by one of our leading Abacus experts.
Frequently asked questions about Fidigit Support (FAQ)
Yes. Post go-live support is an important part of our services. Fidigit supports its clients over the long term through technical support, training, and ongoing consulting.
Fidigit supports companies with functional and technical inquiries, user-related requests, error analysis, and the use and continuous development of existing solutions.
Yes. Our training sessions are tailored to the specific target audience, processes, and requirements of each organisation. They can be delivered for end users, key users, or business stakeholders.
Companies and their requirements are constantly evolving. Ongoingconsultinghelpsidentifyopportunitiesforimprovementatanearlystageandsupportsthetargetedenhancementofexistingsolutions.
The best solutions deliver value for many years to come. Through dedicated support and ongoing consulting, Fidigit helps organisations use their systems successfully and sustainably while continuously improving and developing them over time.
Whether you need assistance with day-to-day questions, support for new requirements, or guidance for future initiatives, we are by your side as a trusted point of contact, supporting you every step of the way.
